Terms and Conditions for Raffolo
Last updated: 29th May 2025
Eligibility
To enter a Raffolo competition, you must:
- Be at least 18 years old.
- Be a UK resident with a valid UK address.
- Not be an employee or direct family member of Raffolo or its affiliates.
We may request valid photo ID to verify age and identity before releasing prizes.
How It Works
Raffolo hosts online raffles for a variety of prizes.
- Each raffle clearly states the prize, ticket price, total number of tickets, and any additional rules.
- Unless otherwise stated, raffles will remain open until all tickets are sold. Once all tickets are sold, a winner will be selected via a fair and random draw.
- As we are a small start-up, this approach ensures we can cover the prize cost and keep things sustainable. We hope to introduce more flexible draws and guaranteed deadlines in the future as we grow.
- Any raffle with a specific end date or alternative rule will have this clearly displayed on the raffle page.
Tickets and Payments
- Tickets must be purchased through our secure payment system.
- Entries are only valid once payment has been successfully processed.
- All entries are non-refundable, unless the raffle is cancelled by us.
Winners and Prizes
- Winners are drawn at random once all tickets are sold (unless otherwise specified).
- The winner will be contacted by email and may be publicly announced on our website and social media.
- By entering, you agree we may use your first name and general location (e.g., “Sarah from Brighton”) in our winner announcements. You can opt out of this during entry.
- Prizes will be dispatched within 7 working days of winner confirmation.
- No cash alternative is available unless stated on the raffle page.
Cancellations and Refunds
- If we cancel a raffle (e.g., due to technical issues or unforeseen circumstances), we will refund all participants in full.
- If a raffle includes a fixed end date and not all tickets are sold, we may still draw a winner from the sold tickets, as explained on that specific raffle’s page.
Fair Play
- We use fair, secure, and verifiable draw methods.
- Fraudulent or abusive behaviour (including multiple accounts or identity misuse) will result in immediate disqualification and may be reported.
Your Account
- You are responsible for maintaining the confidentiality of your account details.
- Raffolo accepts no responsibility for unauthorised account access caused by user error or negligence.
Our Liability
We are not liable for:
- Missed entries due to internet or payment errors.
- Indirect losses or damages related to use of the Site or participation in a raffle.
Our liability is strictly limited to the amount paid for your raffle entry.
Privacy
We take data protection seriously. Your personal information is handled in accordance with UK data laws. See our [Privacy Policy] for full details.
Changes to These Terms
We may update these Terms from time to time. Any updates will take immediate effect once posted on our Site. We recommend you check this page regularly.
Governing Law
These Terms are governed by English law. Any legal disputes will be resolved in the courts of England and Wales.
Age Requirement
To enter any raffle on Raffolo, you must be 18 years or older. By purchasing a ticket, you confirm that you meet this age requirement. We reserve the right to request proof of age and to cancel any entries made by individuals under 18.
Contact Us
Email: service.raffolo@outlook,com
Website: www.raffolo.co.uk